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RC

Refund & Cancellation

After submission of request to disconnect PNPL Fiber Connection, the commercial section will issue the orders for the same, and within one week of completion of PNPL disconnection process, Refund initiation will start and credit the deposit amount to the customer directly to bank account submitted.

Whom will contact if we didn't receive PNPL Refund?

In every business area / SSA, appointed Accounts Officer / Junior Accounts Officer (JAO) is available for persuasion of refunds, and you may directly approach or call them and inquire about the delay in refunds Even if you contact your concerned commercial section in your town/city, then they will contact concerned JAO or AO to know the status of delay for a refund.

Can we get full deposit amount as a refund on disconnecting PNPL Fiber Connection?

No, if you paid the bills clearly and submitted the request to disconnect PNPL Fiber connection, then the final bill may raise after adjusting the bill amount for proportionate days up to the closure.

Example:- ISP releases the postpaid broadband bill in every month of the first week. It is by calculating up to the end of the day in the previous month. It means you paid the bill before submitting the PNPL Fiber disconnection request for the usage of the last month only. But the unbilled amount up to the closing date may adjust the deposit amount before issuing the refund.

In what cases PNPL Fiber refund has been delayed?

The following are some of the reasons for the delay in PNPL Fiber refund

  • At the time of closure, the subscriber submits the wrong bank details like IFSC code, name and other.
  • If you submit any other family member details (Bank account details), then there is a delay, So provide the bank details of the customer who have the name in telephone records.
  • Also, there is a chance, if there is a wrong entry of the bank account details of the customer in PNPL Fiber refund entry.

How to rectify wrong entries?

Submit a written request to concerned PNPL Fiber Accounts Officer of the ISP, then he/she will pursue the security deposit case and solve the refund issue.